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Get in Touch · We Respond Within 2 Working Hours
Let'sTalkAbouttheCareYouorYourLovedOneNeeds
Whether you are ready to start care or simply want to understand your options, our team is here to listen — with no obligation, no pressure, and no jargon.
How to Reach Us
Four Ways to Get in Touch
Choose whichever way suits you best. We aim to respond to all enquiries within 2 working hours during office hours.
Call Our Care Team
The fastest way to reach us. Speak directly with a member of our care team who can answer your questions and begin the process of arranging support.
0114 442 0772
Monday to Friday, 9am–5pm
Out of hours? Leave a voicemail and we will return your call the next working day — or the same day for urgent matters.
Call Now →Send Us an Email
For non-urgent enquiries, questions, or to send us documents, email us directly. We respond to all emails within 2 working hours during office hours.
info@solaceprimecare.co.uk
Send Email →Complete Our Care Request Form
Our detailed online form helps us understand your situation before we call you back — so our first conversation can be as useful as possible. Ideal for providing information about the care you or your loved one needs.
Go to Form ↓Our Office Address
We are based at the Sheffield Olympic Legacy Park. Whilst we do not currently operate a walk-in service, please call or email ahead and we will be happy to arrange a meeting.
Community Stadium, Sheffield Olympic Legacy Park, Worksop Road, Sheffield, S9 3TL
Get Directions →Our Commitment to You
We Take Every Enquiry Seriously — Here Is What to Expect
Response Within 2 Working Hours
We acknowledge every enquiry — phone, email, or form — within 2 working hours during office hours (Mon–Fri, 9am–5pm). For urgent situations, we aim to respond the same day.
No Obligation, No Pressure
Getting in touch does not commit you to anything. We are here to provide information, answer your questions, and help you understand your options — at your pace, on your terms.
Free Care Assessment Included
If you decide you would like to explore care further, we will arrange a free, no-obligation assessment — either by telephone or in your home — to understand your individual circumstances and needs.
Request Care or Book an Assessment
Tell Us About Your Care Needs
Complete the form and a member of our care team will be in touch within 2 working hours. The more detail you can share, the better prepared we will be for your call.
⚠ Urgent Care Needed?
Please call us directly on 0114 442 0772. We can often arrange urgent care within 24–48 hours.
Find Us
Our Sheffield Base
Sheffield Olympic Legacy Park
S9 3TL
Solace Prime Care Ltd
Community StadiumSheffield Olympic Legacy Park
Worksop Road
Sheffield, S9 3TLGet Directions →
Office Hours
If you have an urgent care need outside of office hours, please leave a voicemail on 0114 442 0772. We monitor urgent messages and will respond as quickly as possible.
Solace Prime Care Ltd · CQC: 1-18929154169
Who You Will Speak To
A Local, Diverse, and Dedicated Team — Ready to Help
When you contact Solace Prime Care, you will be speaking to real people — members of our own local Sheffield team who genuinely care about the people they support. We are not a national call centre. We are a small, dedicated team based right here in South Yorkshire.
Our care team is wonderfully diverse, reflecting the communities we serve across Sheffield, Barnsley, and Rotherham. We offer bilingual support in a number of languages, and we always take time to understand the cultural preferences and personal values that matter most to each family.
Common Questions
Frequently Asked Questions About Getting Started
Where We Work
Serving Sheffield, Barnsley, Rotherham & South Yorkshire
Our carers operate across Sheffield and the wider South Yorkshire region. If you are not sure whether we cover your area, include your postcode in the form above or give us a call — we will confirm within the hour.
📍 Community Stadium, Sheffield Olympic Legacy Park, Worksop Road, Sheffield, S9 3TL